MyPennMedicine is Penn Medicine’s patient portal, available through MyChart by PennMedicine. It gives eligible patients secure online access to health information and a range of healthcare-related services. Penn Medicine currently directs patients to the portal for accessing medical records, managing appointments, communicating with care teams, and other patient services.
This guide explains how to log in, create an account, access the portal, recover your account, and use some of the main features available through MyChart by PennMedicine.
What Is PennMedicine?
MyPennMedicine is Penn Medicine’s online patient portal. It provides patients with convenient access to much of their health information and allows them to communicate securely with their healthcare team. Penn Medicine states that patients can access much of their health information through the portal at no charge.
The portal can be used for services such as:
- Viewing health information
- Managing appointments
- Accessing test results
- Communicating with healthcare providers
- Reviewing medications and other health information
- Managing certain billing and payment activities
- Accessing medical records
- Requesting or sharing health information
- Reviewing available financial assistance options
The features available to you depend on your patient relationship with Penn Medicine and the services supported by your account.
PennMedicine Login
To access your account, use the official MyChart by PennMedicine portal rather than an unofficial website.
Penn Medicine’s website provides a direct patient-portal login option and identifies MyChart by myPennMedicine as the portal used by Penn Medicine, Chester County Hospital, and Princeton Medical Center patients.
How to Log In to PennMedicine
Follow these basic steps:
Step 1: Open the Official Portal
Go to the official Penn Medicine website and select the patient portal login option, or access the PennMedicine portal directly.
Step 2: Select MyChart by PennMedicine
Make sure you are selecting the correct patient portal. Lancaster General Health patients use MyLGHealth instead.
Step 3: Enter Your Login Information
Enter the username and password associated with your patient portal account.
Do not share your login credentials with anyone else.
Step 4: Complete Any Required Security Verification
If additional authentication is requested, complete the verification steps displayed by the portal.
Step 5: Access Your Patient Portal
After successful authentication, you can access the features available to your account, including supported health information, appointments, messages, and other patient services.
How to Sign Up for MyPennMedicine
If you do not already have an account, Penn Medicine provides a sign-up option for eligible patients.
The official patient-access information states that Penn Medicine, Chester County Hospital, Doylestown Health, and Penn Medicine Princeton Medical Center patients can log in or sign up for MyChart by myPennMedicine.
General Sign-Up Process
- Open the official MyPennMedicine patient portal.
- Select the option to create or sign up for an account.
- Follow the registration instructions.
- Enter the information requested by the portal.
- Complete any identity-verification requirements.
- Create your login credentials.
- Sign in to your new account.
The exact registration process may vary depending on how you received access to the portal.
Who Can Use MyPennMedicine?
MyPennMedicine is intended for eligible patients within participating Penn Medicine organizations.
Penn Medicine currently identifies the following groups for MyChart by myPennMedicine access:
- Penn Medicine patients
- Chester County Hospital patients
- Doylestown Health patients
- Penn Medicine Princeton Medical Center patients
Lancaster General Health patients use MyLGHealth instead.
Doylestown Health Portal Change
There is an important current change for Doylestown Health patients. Penn Medicine states that medical records from after July 1, 2026 can be accessed through MyChart by myPennMedicine, while information from before that date may remain associated with previous Doylestown Health portal systems.
What Can You Do Through MyPennMedicine?
The portal provides access to several patient services.
Manage Appointments
Returning patients can log in to the patient portal to manage appointments. Penn Medicine also provides online scheduling for selected specialties and services.
Depending on your account and appointment type, you may be able to view, schedule, or manage appointments through the portal.
View Health Information
The portal allows patients to access much of their health information electronically. Penn Medicine also states that patients can download a PDF copy of available health information for themselves or to provide to another healthcare provider.
View Test Results
Penn Medicine identifies access to test results as one of the services available through its patient portal.
The timing and availability of individual results can vary depending on the test and clinical workflow.
Communicate With Your Care Team
MyPennMedicine provides secure communication between eligible patients and their Penn Medicine healthcare teams. Penn Medicine recommends using the portal for convenient and secure patient communications.
Manage Prescriptions
Penn Medicine’s main website identifies prescription renewal among the services available through its patient portal.
Available prescription features can depend on your provider, medication, and account.
MyPennMedicine Medical Records
One of the key advantages of the portal is access to health information.
Penn Medicine states that patients can readily and securely access much of their health information through the portal and can download a PDF copy of available information.
The information available may include records associated with your care within participating Penn Medicine systems.
Share Your Health Information
MyPennMedicine includes a Share Everywhere feature.
Penn Medicine explains that Share Everywhere can provide another healthcare provider with one-time, limited access to health information stored in the portal, including information such as:
- Medications
- Allergies
- Immunizations
- Other health information
This can be useful when coordinating care with a provider outside your usual Penn Medicine care team.
MyPennMedicine Billing and Payments
The patient portal can also be used for certain billing activities.
Penn Medicine states that registered users can log in to MyChart by myPennMedicine to pay their bills. Patients can also use the guest payment option without creating an account.
Depending on the available service, you may be able to:
- View statements
- Pay bills
- Review billing information
- Access payment-related resources
For billing questions, use Penn Medicine’s official billing resources rather than sending payment information through an unofficial website.
Request Financial Assistance
Eligible patients can use MyChart by myPennMedicine to request financial assistance online.
Penn Medicine currently provides the following general process:
- Log in to MyChart by myPennMedicine.
- Select Financial Assistance from the main menu.
- Enter information about your income and assets.
- Review your responses.
- Select Submit.
Penn Medicine says that patients can also use the portal to track the status of a financial-assistance application and communicate with financial counselors.
MyPennMedicine Login Problems
If you cannot access your account, start with basic troubleshooting.
Check Your Username and Password
Make sure your login information is correct and that you are not accidentally using credentials for another Penn Medicine service.
Check Your Browser
Try:
- Refreshing the page
- Opening the portal in another supported browser
- Clearing browser cache if necessary
- Updating your browser
Check Your Internet Connection
A weak or interrupted connection can prevent the portal from loading correctly.
Use Official Account Recovery
If you have forgotten your login credentials, use the recovery options provided by the official MyPennMedicine portal.
Avoid websites or individuals claiming they can recover your account for a fee.
What If You Cannot Access Your Medical Records?
If information you expect to see is missing from your portal, it does not necessarily mean the record has been deleted.
The information available through the portal depends on the healthcare organization, record type, and system involved.
Penn Medicine provides additional medical-record access options through its Health Information Management resources.
For questions about specific records, contact the appropriate Penn Medicine department.
MyPennMedicine vs. MyLGHealth
Do not confuse these two patient portals.
| Portal | Primary Users |
|---|---|
| MyChart by myPennMedicine | Penn Medicine, Chester County Hospital, Doylestown Health, and Penn Medicine Princeton Medical Center patients |
| MyLGHealth | Lancaster General Health patients |
Penn Medicine explicitly directs Lancaster General Health patients to MyLGHealth rather than MyChart by myPennMedicine.
MyPennMedicine Security and Privacy
Your patient portal contains sensitive health information, so account security is important.
Use the Official Portal
Always verify that you are using Penn Medicine’s official website before entering your credentials.
Protect Your Password
Do not share your password with friends, family members, or people claiming to provide unofficial technical support.
Avoid Suspicious Links
Be cautious about emails or text messages asking you to log in through unfamiliar links.
Keep Contact Information Updated
Penn Medicine recommends keeping contact information current. Some communication preferences can be managed through the patient portal under Your Menu > Settings > Manage Communication Preferences.
Be Careful With Email and Text Messages
Penn Medicine notes that email and text communications are not completely secure and advises patients about applicable communication preferences and opt-out options.
Can You Use MyPennMedicine on a Phone?
Yes. The patient portal can be accessed through supported mobile experiences, allowing patients to manage healthcare information without relying exclusively on a desktop computer.
For the safest experience, use official Penn Medicine resources and keep your device and software updated.
MyPennMedicine Support
If you need help with Penn Medicine services, the organization provides general patient support.
Penn Medicine currently lists 800-789-7366 for general inquiries, available weekdays from 8:30 a.m. to 5 p.m.
For appointment-related questions, medical-record requests, billing issues, or other concerns, use the appropriate official Penn Medicine support channel.
Frequently Asked Questions
- Question: What is MyPennMedicine?
MyPennMedicine is Penn Medicine’s patient portal, known as MyChart by myPennMedicine, which provides eligible patients with secure access to health information and healthcare services.
- Question: How do I log in to MyPennMedicine?
Use the official Penn Medicine patient portal and select MyChart by myPennMedicine. Enter your account credentials and complete any required authentication.
- Question: How do I sign up for MyPennMedicine?
Eligible patients can select the sign-up option on the official patient portal and follow the registration and identity-verification instructions.
- Question: What can I do through MyPennMedicine?
Depending on your account, you can access health information, manage appointments, view test results, communicate with providers, renew prescriptions, manage certain billing tasks, and use other patient services.
Final Thoughts
MyPennMedicine provides eligible Penn Medicine patients with a centralized way to access health information and manage several aspects of their care online. From appointments and test results to medical records, secure messaging, billing, and financial-assistance requests, the portal can reduce the need to handle routine tasks separately.
For account access, always use the official Penn Medicine patient portal. If you are a Lancaster General Health patient, use MyLGHealth instead. And because the portal contains sensitive health information, never enter your credentials on an unfamiliar website or share your login details with another person.